Privacy Policy

Who we are

This policy is issued by Anturon Private Limited (“Anturon,” “we,” “us”), a company registered in India (CIN U62020DL2025PTC455628), registered office at 211, Okhla Industrial Estate Phase-III, Okhla Industrial Estate, South Delhi, Delhi, India. It applies to anturon.io, our product console, and the voice AI services we provide.

What we collect

1. 1

   Account and contact data

   Name, email, phone number, company name, and billing details when you sign up, book a demo, or contact us through the site.

2. 2

   Call data

   When our voice agents handle a call on your behalf, we process call audio, recordings (where enabled), transcripts, and metadata (duration, disposition, sentiment, QA scoring) needed to deliver and improve the service.

3. 3

   Usage and device data

   Standard web analytics - pages visited, browser type, IP address - collected when you use our website or console.

4. 4

   Data from your own systems

   If you connect a CRM, knowledge base, or other data source to your agent, we process what's needed to answer calls accurately, on your instructions and for your account only.

How we use it

To provide and operate the voice agent service you’ve signed up for, including live data lookups mid-call, QA scoring, campaign management, and post-call summaries. To respond to enquiries submitted through this site. To maintain security, prevent abuse, and meet legal and regulatory obligations, including do-not-call compliance. To improve the product - always in aggregate or de-identified form where the data itself doesn’t need to stay attached to an individual caller.

Cookies

We use strictly necessary cookies to keep this site and the console working - these can’t be switched off. Analytics cookies, which help us understand how visitors use the site, are off by default and only set if you turn them on. You can change this anytime via “Cookie Settings” in the footer.

Who we share it with

Speech-to-text, language model, and text-to-speech providers process call audio and transcripts in real time to power the conversation - each is contracted to use that data only to provide the service to us, not for their own purposes. Cloud infrastructure providers (hosting, storage) process data as part of running the platform. We don’t sell personal data, and we don’t share it with third parties for their own marketing.

How long we keep it

Call recordings, transcripts, and related metadata are retained for as long as your account is active plus a reasonable period for support, dispute, and compliance purposes, unless you or your organization’s policy requires a shorter window - in which case we follow the shorter one. Contact form submissions are retained only as long as needed to respond and follow up.

Your rights

You can ask us what personal data we hold about you, request a correction, or request deletion (subject to what we’re legally required to retain, e.g. for financial or compliance records). Reach us at business@anturon.io for any of these.

Security

We use industry-standard safeguards - encryption in transit, access controls, and recording controls that are configurable per deployment - to protect the data we process. No system is perfectly secure, and we’ll notify affected customers without undue delay if we become aware of a breach affecting their data.

Grievance officer

For privacy complaints or grievances, contact Deepak Pandey, Anturon Private Limited, at business@anturon.io or +91 74640 79221.

Changes to this policy

We’ll update the “last updated” date above whenever this policy changes materially. Continued use of our services after a change means you accept the updated policy.